Online Training

Online Training

CRS Webinars

June-December 2020

The CRS offers one-hour webinars to help communities understand and meet their CRS requirements.  Many will be recorded, so they can be accessed later. Registration is free but required, as space is limited. Some courses provide continuing education credits for certified floodplain managers (CFMs).

Link to our list of training.

Self-Guided Training: Introduction to Lidar Fly-through of point cloud data collected in Seattle, Washington showing how lidar captures elevation information.

June 3, 2020

Training is available through a partnership with the ASFPM and NOAA’s Office for Coastal Management (OCM).

This course, designed for those curious about what lidar is and why it is useful for management decisions, provides quick and flexible access to several topics needed to understand the lidar landscape.  The course features engaging video and audio, optional knowledge checks, a final quiz with certificate, and assistive services for those with disabilities.

ASFPM has approved one self-study course for CEC credit at no cost.  You must complete the final exam to receive your certificate for the course, which you will then turn in for CEC credit.

Introduction to Lidar on NOAA OCM’s Digital Coast Academy.  Link to the course:

FEMA Offers Virtual Public Assistance Training

May 18, 2020

FEMA is making it easier for state, local government partners to create accounts and apply for Public Assistance.  To help familiarize partners with these changes, there are now remote training tools available, including 17 YouTube videos, daily webinars and 28 independent study courses online.

The videos help guide viewers through how to establish an account, file a Request for Public Assistance, submit streamlined applications and follow other steps in the application process.

The independent study courses, hosted by the Emergency Management Institute, provide an overview to the program, application process and the Grants Portal platform.

Emergency Management Institute CRS Courses

New CRS coordinators are encouraged to attend the 4-day CRS class (E278).

CRS training opportunities are offered throughout the year at the FEMA’s Emergency Management Institute (EMI).  The course is free, and travel expenses are covered for those accepted to the EMI.

Click here for course information and schedules (download the schedule and search for E278).

Registration:  Click here and type “CRS” in the search field to view webinars that are now open for registration.

Emergency Management Institute (EMI)  Training

EMI is the best-kept-secret, and you need to add them to your radar as the nation’s best training opportunity. Their program includes reimbursement for flights and lodging for state and local officials when attending on their Maryland campus. To take a course at EMI, applicants must meet the selection criteria and prerequisites specified for each course.  To learn more about EMI, go to

Free Independent Study Programs Available Online!

NFIP Training courses for Agents, Claims Adjusters, Surveyors, and Community Officials have moved online to the Independent Study Program at the FEMA Emergency Management Institute (EMI).  Training courses are free and open to anyone.  To learn more about EMI, go to

For a complete list of courses, download the independent Study brochure or link to

URA the HUD Way – New Training Module Available

HUD Logo

For all projects that receive federal funding for the acquisition, rehabilitation, or demolition of real property, Uniform Relocation Assistance (URA) provides important protections and assistance for people affected by those activities.

This training describes the URA minimum standards for all federally-funded projects that acquire property or displace persons from their homes, businesses, or farms.  Modules 1 and 2 are intended to provide a basic overview of the topics.  Modules 3 through 8 provide greater technical training on the topics.

Note: Not all modules are currently available but will be announced in the coming months.

  • Not familiar with the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970, as amended (URA)?
  • New to administering HUD funded projects?
  • Want to improve your URA knowledge?

Available Modules

Module 1: URA Overview

This module provides a basic overview of URA requirements for HUD programs and projects.  It provides a brief history on the URA’s purpose and objectives, URA highlights, and helpful information for users to recognize when HUD funded projects may be subject to URA requirements.

*New* Module 7: Temporary Relocation

Temporary relocation due to acquisition, rehabilitation, or demolition for a federally-funded project is subject to the URA.

Module Goals:

  • Identify HUD requirements for temporary relocation
  • Differentiate between temporary relocation and permanent displacement
  • Identify the Notice requirements
  • Recognize the impact of temporary relocation on households and businesses
  • Identify Agency’s responsibility for providing advisory services
  • Describe eligible reimbursable expenses

Take the Training, link here.

All Audiences

Click on a links below to begin self study course.

Interactive web-based course available.

Increased Cost of Compliance (IS-1100.A) 
After severe flooding, local communities must assess a building’s damage to assure compliance with local floodplain management ordinance provisions. Before building repair or reconstruction is permitted, it may be necessary to require certain measures to reduce future flood damage. Increased Cost of Compliance (ICC) coverage is available under the NFIP Standard Flood Insurance Policy to assist policyholders with the cost to comply with these requirements. The Increased Cost of Compliance course provides an overview of ICC coverage and eligibility and takes the learner through the claims process to gain a better understanding of this important coverage benefit.

EC Made Easy: Elevation Certificate Overview (IS-1105)
Do you know when the FEMA Elevation Certificate is required, optional, or not needed to rate NFIP flood insurance premiums? EC Made Easy: Elevation Certificate Overview will guide you through the purpose of the Elevation Certificate, aid you in locating a certifying professional, and provide details on properly completing and interpreting the Elevation Certificate. This course assists insurance agents and other professionals in learning the basics of the Elevation Certificate and identifying the impact flood risk has on flood insurance costs.

FEMA Mapping Changes (IS-1106.A)
All NFIP stakeholders will benefit from this course, which provides a practical look at how changes to FEMA flood maps affect property owners, insurance agents, lending institutions, and others. FEMA Mapping Changes explores the impact of map changes through a series of self-guided interactive exercises designed to assist learners with navigating through mapping changes as they occur.

Surveyor Course

Elevation Certificate for Surveyors (IS-1103.A)
The FEMA Elevation Certificate is an administrative tool of the NFIP which is used to provide elevation information necessary to ensure compliance with community floodplain management ordinances, to determine the proper insurance premium rate, or support a request for a Letter of Map Amendment. Elevation Certificate for Surveyors provides necessary information and resources for surveyors, engineers, architects, and community officials to understand how to properly complete the Elevation Certificate. In addition to a fundamental overview, this course offers advanced topics such as Engineered Flood Openings, Floodproofing, and V Zone Design Certificates.

Adjuster Courses

NFIP Claims Review for Adjusters (IS-1104)
New and experienced adjusters seeking the necessary knowledge and skill to adjust claims for the NFIP will find NFIP Claims Review for Adjusters, formerly a 7-hour classroom presentation, essential for adjusting NFIP claims. This course defines the role, standards, and necessary requirements to adjust claims within the NFIP. In addition, it offers an overview of the Standard Flood Insurance Policy through a step-by-step outline of the similarities and contrasts found in the Dwelling Form, General Property Form, and the Residential Condominium Building Association Policy. With a focus on providing excellent customer service, this course also identifies common errors and adjustment issues where special attention is needed to ensure a high level of quality in the claims settlement process.

Adjuster Customer Service (IS-1107)
Adjusters are among the first responders to interact with policyholders after a flood and therefore play a critical role in representing the NFIP. Due to the traumatic nature of a flooding event, adjusters must create and maintain a customer-centric focus during each interaction with the policyholder. Adjuster Customer Service provides guidance on using empathy, sincerity, friendliness, and other skills to communicate effectively with policyholders. The course reviews the attributes of excellent customer service and aids the adjuster in building positive rapport with each policyholder.

Introduction to Flood Claims (IS-1112)
NFIP flood losses and loss settlements are particularly specialized. To adjust NFIP claims, a flood adjuster must be qualified and must complete the process of becoming an NFIP certified adjuster. NFIP adjusters achieve levels of authority based on flood adjusting experience and knowledge of the Program. Introduction to Flood Claims provides an overview of adjusting NFIP claims and reviews the NFIP Standard Flood Insurance Policy.

Understanding Basement Coverage (IS-1109.A)
Due to coverage limitations, adjusting claims in buildings with basements can be challenging. Understanding Basement Coverage reviews key characteristics of basement buildings and discusses covered and non-covered building and personal property items located in basement buildings. The course concludes with a review of special adjustment issues.

Introduction to Commercial Claims (IS-1111)
Introduction to Commercial Claims reviews the General Property Form as it relates to both small and large commercial claims, and provides a review of certification requirements, adjuster authority, documentation requirements, and adjustment standards and requirements. Knowledge in each of these areas is fundamental to meeting Program requirements for flood adjusters. The course presents two case studies that reflect real world flood adjusting experiences and challenge the learner to apply flood adjusting concepts involving policy limits, reserve estimating, and coverage restrictions.

Agent Courses

Basic Agent Tutorial (IS-1101.B)
With the introduction of the Flood Insurance Reform Act of 2012 and the Homeowner Affordability Act of 2014, it is critical for agents to refresh their knowledge of the NFIP. The Basic Agent Tutorial presents the fundamentals, including zones, coverage, loss settlement, and underwriting rating concepts such as the FEMA Elevation Certificate. The course covers all training topics mandated by the Flood Insurance Reform Act (FIRA) of 2004.

Theory of Elevation Rating (IS-1102)
This specialized course is appropriate for those with a basic understanding of the FEMA Elevation Certificate and who are ready to tackle advanced topics in elevation rating for A and V zones. Important rating considerations in high-risk zones are discussed and demonstrated including the Lowest Floor Elevation, machinery and equipment, and whether the building is with or without obstruction.

Insuring Condominiums (IS-1108)
With a growing number of condominium developments throughout the US, particularly in the most flood-prone states, insurance agents can expand their book of condominium business by writing coverage through the NFIP. Insuring Condominiums provides a broad overview of the different ways that condominiums can be insured through the Program. Short video segments guide insurance agents through the key elements they need to know to effectively write condominium exposures.

Writing Commercial Exposures (IS-1110.A)
Insurance agents regularly view the NFIP as an outlet to write personal lines exposures for their clients, but they may not be aware of additional opportunities to cover their policyholders’ commercial exposures. Writing Commercial Exposures provides practical insights designed to assist agents with identifying, targeting, and writing commercial risks through the National Flood Insurance Program.

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